MY TECHNICIAN INC
Return policy
Labor is covered by the Refund Policy. This page is for a part we supplied.
Effective October 8, 2026. Amounts are in United States dollars (USD). Customer service: (347) 987-1477 · tech@mytechnician.net.
What can be returned
Unused parts in the original packaging, and defective or wrong parts, can be returned within 14 days of pickup or delivery. Special-order parts are not returnable once you approved the order. Opened software licenses are not returnable.
How to return it
- Call (347) 987-1477 or email tech@mytechnician.net within 14 days with your name, the amount in USD, and the item.
- We reply within 2 business days.
- In Brooklyn you bring it to an appointment or we pick it up. If we shipped it and the return is our fault, we email a prepaid label. Otherwise you pay return shipping.
- After we receive it, we refund the item price in USD to the original Stripe payment method within 5 business days.
Shipping and delivery
We ship only inside the United States, and only when a repair needs a part sent to you. The quote lists the carrier, the shipping charge in USD, and the estimated delivery before you pay. We do not ship outside the United States. Risk of loss passes when the carrier marks the package delivered. Labor refunds are in the Refund Policy.