Refund and dispute policy

Refunds

If we have not done the work you paid for, we refund that amount. If a repair does not fix the problem you hired us to fix, tell us within 14 days. We redo the labor at no extra charge, or we refund the labor for that visit if we cannot fix it. A part is handled under the Return Policy. Labor that was completed as agreed is not refunded.

How to ask

1. Call (347) 987-1477 or email tech@mytechnician.net.
2. Give your name, the amount in USD, the date, and what should be refunded.
3. We reply within 2 business days.
4. If we agree, we start the refund within 5 business days to the original Stripe payment method, in USD. Banks often take another 5 to 10 business days to show it. We do not refund to a different card or in cash.

Disputes

If a charge looks wrong, contact us first. That does not remove your right to dispute it with your card issuer. If the charge is higher than what you agreed, we refund the difference. If we believe it matches the agreement, we send the explanation and the same records to you and, if you dispute it, to the card network through Stripe. Statements show MY TECHNICIAN.